How to Train ChatGPT on Your Data. The Next Step in Creating a Spectacular User Experience on Your Website

“We create human-centric websites” is not just a pickup line, although it has been used as such. In web design, it’s a “Did it hurt when you fell out of Heaven?” type of sweet talk. It sounds cheesy, and it’s generally not backed by genuine feelings.

Human-centric websites used to be those that placed buttons fairly on hand and had a lovely design to look at. Now, the market is throwing the glove at web developers. ChatGPT is such a “human-centric” platform that it (1) passes the Turing test, and (2) makes people say “please” and “thank you” when they first prompt it.

This article is here to inform you that you can use ChatGPT to enhance the experience of your customers on your platform. You can integrate the chit-chatty bot into your website to interact with customers on your behalf, you can place it into the backend to assist your employees or you can create new functionalities for your platform.

Having your own ChatGPT trained on your own data will probably be the golden standard by …(is tomorrow Wednesday?)

Here Is What Makes ChatGPT Spectacular and Why You Should Care

ChatGPT is an artificially-intelligent creature from OpenAI. It stands for Chat Generative Pre-trained Transformer and it’s a beast when it comes to handling human-like text. The AI understands the context of your conversation and responds to your messages just like a human would.

ChatGPT has some serious training under its belt. It was fed diverse text to learn how to understand the structure of language, spot patterns, and generate responses that make sense in the context. This platform is such a historical event that half of us blog writers will compare it to the discovery of fire and the invention of the wheel in one or two articles.

You might have seen it in action on the OpenAI platform, but you also might have gotten a sample of it on the web page of your competitors. Businesses are integrating the famous chatbot into their platform and are training it on their own data to offer customer support or a novelty user experience.

The chatbots that were released before AI took off were able to highlight some keywords in your message and had predetermined responses based on frequent queries. It would take about half an hour for the chatbots to become entirely predictable. In customer service, the Virtual Assistant was the frustrating interaction you were going through while waiting for a human to take your call.

ChatGPT and the current new slate of AIs are a different breed. OpenAI’s chatbot understands your messages and responds with its own original lines. It’s a very conversational experience and you can use it to wow customers and to get them through your funnels.

ChatGPT is the Secret Weapon You Needed All Along

There are some absolutely sweeping features of chatGPT that will level up your website and help you connect with your users like never before. Let us break this down for you.

Language Understanding. ChatGPT understands and processes human language inputs, including text prompts and questions, to generate responses that make sense.

Context Awareness. It keeps track of the whole conversation, so it can dish out coherent and relevant replies based on what's been said before.

Natural Language Generation. This language model is so amazing that it’s making history. It generates text that's so close to human language, you'll forget you're chatting with an AI.

Flexibility: ChatGPT is a true multi-tasker and can do basically anything you and I would in a conversation: answer questions, provide explanations or simply keep your customers company.

Multi-Turn Conversations: Although it may not learn in real-time or retain the memory of specific interactions, it can still adapt its responses based on the current conversation and context. ChatGPT is in the moment, adjusting its responses based on what is happening right then and there.

Creative Writing: Last but not least, ChatGPT is a clever beast. It can whip up some imaginative text, perfect for storytelling, brainstorming, or just spicing up the conversation with your visitors.

Translation: ChatGPT is (famously so) a language wizard too. You can use it for translation tasks, converting text between different languages. You can offer customer support in virtually any language out there, bridging the language gap and making communication smooth.

What Can A Custom AI Chatbot Do For Your Business?

When you train the chatbot on your own data, you get to curate the content it learns from. It's like having a conversation with a version of ChatGPT that knows everything you want it to know.

Customize the tone of voice. You can teach your chatbot to be funny, insightful, professional, empathetic, or friendly. It's all about customization. Having a chatbot that speaks your language and is in line with your style is a game-changer, especially if you have your own business.

You can mold everyone’s favorite chatbot to speak however YOU want. You pour in your wisdom, your style, and your tone of voice, and it becomes the ultimate customer support, receptionist, and client communicator all in one. This capability turns ChatGPT into a 100% tailored virtual assistant. Since it’s great for carrying out a discussion with your clients, it can guide them through your website just like a host would.

You can use the chatbot to enhance the experience of your clients, discuss products with them, and guide them toward your call to action.

Pre-engineer prompts. You can set parameters for your chatbot by setting up pre-engineered prompts. Prompt engineering is a skill in and of itself. Once you set up pre-engineered prompts, you will get ChatGPT to execute on whatever tasks you want. For example, you can get ChatGPT to explain concepts easily (the like I were a five-year-old prompt), to give very short and on-point responses or to engage in fantastical storytelling.

If you want to explore the possibilities, you can do a deep dive into the never-ending subject of prompt engineering.

Employ language models for programming and data analysis. The GPT language model is just one of many that the chatbot can handle and it’s the most commercial, general-purpose of the set.

Ever since the introduction of Code Interpreter, people have been using ChatGPT for very sophisticated tasks. There are a few instances where users created games based on hundred-word prompts, and animated maps based on data, analyzed their datasets, and reorganized their XMLs. You can prime your custom model to work on the backend and assist your employees in handling data. We covered what Code Interpreter can do in a separate article if you’re interested to slide down that rabbit hole.

Use ChatGPT for customer support. ChatGPT can handle customer complaints and tickets on a very human level. It will engage with customers and respond to questions, schedule their appointment, collect feedback, and conduct surveys. It does a great job of answering questions and addressing their issues. This is not the run-of-the-mill Virtual Assistant that frustrates people and responds with predetermined lines. It’s not the equivalent of playing a flute song over the phone until an actual human gets there. Properly trained, ChatGPT can actually respond to questions in an engaging and reliable way while being friendly and sounding empathetic. It can handle complex conversations, ensuring that your users get a great response.

Help onboard and train your own employees. Whatever ChatGPT can do on the frontend, it can do on the backend of your website or on an internal platform. You can train ChatGPT on your company data, onboarding manuals, product manuals, and whatever internal documents you have and it will engage and support your employees.

In Closing

Training an AI on your own data is the ultimate human-centric technology. You can craft a website that speaks to people on a whole new level, one that connects, engages, and is genuinely helpful. Right now, it’s an opportunity to be creative and responsive on your platform. In two years, it’s probably going to become the standard for all digital interactions.